SHIPPING POLICY
We’re passionate about you receiving delicious freshly roasted coffee.
All orders will be packed within two working days of your order being placed. We send all of our orders via Australia Post, which means you should expect to receive your order within 4-6 working days. Please note that delivery to more remote regional areas may take a little longer.
No one wants to be without coffee, so if for any reason you have not received your coffee within 7 days, please contact us at coffee@blackvice.com.au and we’d be happy to follow it up for you.
SHIPPING COSTS
We use Australia Post for all of our parcels.
Available as Standard and Express Post.
Standard Shipping
All satchels under 500g have a delivery cost of $8.90
All satchels over 500g have a delivery cost of $11.90
All satchels over 1kg have a delivery cost of $14.90
All parcels over 4kg have a delivery cost of $18.00
Express Shipping
All satchels under 500g have a delivery cost of $11.50
All satchels over 500g have a delivery cost of $15.50
All satchels over 1kg have a delivery cost of $18.90
All parcels over 4kg have a delivery cost of $24.70
SHIPPING TIME
Parcel Post: estimated 2+ business days (within metro areas of major cities.)
Express Post: Next business day within the Express network. (Please visit auspost.com.au/expresspostnetwork for more details.)
LOCAL PICK-UP
We offer local pick-up at our café in Hurstbridge, which will be free of charge.
Please wait for an oder confirmation via email before heading to us.
Pick-up is only during opening hours, Monday - Friday 6am - 3pm and Saturday & Sunday 8am - 3pm.
Our address is 946 Heidelberg-Kinglake Road, 3099 Hurstbridge, VIC.
To guarantee the freshness of your coffee, please pick-up your order within 3 days of confirmation. If you ordered your coffee ground, we will grind it when you pick it up, to keep it as fresh as possible.
INTERNATIONAL SHIPPING
If you want to order coffee from outside of Australia, please contact us directly at coffee@blackvice.com.au and we are more than happy to deliver coffee to you.
TRACKING
All postage is sent with tracking details as long as you provide an email address or mobile phone number.
If you haven't received your order within one week of ordering online, contact us at coffee@blackvice.com.au and we'll figure this out for you.